Which statement about social media and confidentiality is true?

• A. It is critical to avoid posting undisclosed or confidential information
• B. It is acceptable to post confidential information if it is not sensitive
• C. It is encouraged to post customer visits
• D. It is allowed to post campaign priorities for next week

Answer: (A)

Confidentiality on social media means never sharing information that isn’t public or approved for release. The best choice emphasizes avoiding undisclosed or confidential information because even a small leak can reveal sensitive data, violate company policies, or undermine trust with customers and partners. Whether something seems non-sensitive, if it’s designated confidential, posting it can have real consequences, so it’s wise to confirm clearance before sharing. The other ideas would expose private details like customer visits or reveal future plans such as campaign priorities, which could compromise privacy or harm the business, so they’re not appropriate to post.