Which policy emphasizes greeting every customer?

• A. Friendly Service
• B. Courtesy
• C. Cleanliness
• D. Fast & Lively

Answer: (B)

This item tests how customer service policies define courteous interactions, such as greeting customers. Greeting every customer is a clear act of courtesy—showing respect, attention, and consideration to each person who enters the store. It helps create a welcoming atmosphere and sets a positive tone for the interaction, which is exactly what a policy focused on courtesy is aiming to promote. While friendly service covers overall approachability and helpfulness, cleanliness deals with the store’s upkeep and appearance, and fast & lively describes pace and energy. None of those target the specific act of greeting as directly as courtesy does. So, the policy that emphasizes greeting every customer is courtesy.