Which option is NOT one of Our Three Promises?

• A. Keep the sales floor clean
• B. Prevent stock shortages of advertised items
• C. Accept product returns and exchanges within 60 days of purchase
• D. Improve online customer support

Answer: (D)

The Three Promises are about the in-store shopping experience and how the store commits to customers while you’re on the sales floor. They emphasize keeping the sales floor clean so the store feels orderly, ensuring that items advertised are well stocked so customers can actually find what they see advertised, and offering a clear, customer-friendly return policy (like accepting returns or exchanges within a specified window). These promises are all about reliability and convenience on-site.

Improving online customer support isn’t part of those in-store commitments. It belongs to the realm of digital or online service standards, which operate differently from the on-floor promises. So, while online support is important, it isn’t one of the Three Promises, making it the correct choice for the item that does not fit.