Which item is the third promise?

• A. Accept product returns and exchanges within 60 days of purchase
• B. Keep the sales floor clean
• C. Prevent stock shortages of advertised items
• D. The help-yourself method

Answer: (A)

In this context, promises are specific commitments we make to customers, listed in a sequence. The item that describes accepting product returns and exchanges within 60 days of purchase is the one that clearly states a concrete, customer-facing policy with a definite time window. This kind of promise shows reliability and puts a simple, tangible path in place for customers who aren’t satisfied, which is exactly the kind of clear assurance a promise should convey.

The other statements describe store upkeep (keeping the sales floor clean), operational goals (preventing stock shortages of advertised items), or a method name (the help-yourself method). They’re about internal procedures or approaches rather than a direct, time-bound customer policy. That’s why they don’t fit as the third promise in the listed sequence.