Which is the correct posture when carrying out tasks on the sales floor?

• A. Replenishing items with blue bin blocking fixtures
• B. Staff is tidying while facing customers directly
• C. Staff member is in the way of customers wanting to see the mirror
• D. Staff is tidying with back facing customers

Answer: (B)

Being approachable and mindful of customer movement on the sales floor is what this item tests. The best posture is tidying with your body facing customers, so you stay visible and ready to help. This keeps the interaction open and signals you’re available without ignoring shoppers or blocking access to fixtures or mirrors. Placing a bin or other items that block fixtures disrupts shopper flow and visibility, while tidying with your back to customers reduces your approachability and makes it harder for shoppers to ask for help. Standing in the way of a customer who wants to see a mirror directly blocks their view and detracts from the shopping experience. So the recommended approach is to tidy while facing customers, staying attentive and accessible.