Which action should NOT be taken as you go around folding items?

• A. Facing customers while greeting them with a smile and making eye contact
• B. Focusing on tidying areas that are particularly in disarray
• C. Stop folding and approach customers who seem to need assistance
• D. Stop folding and hand out baskets to customers holding products

Answer: (B)

When you’re going around folding items, your priority is to support customers while efficiently completing the task. Greeting customers with a smile and eye contact shows you’re approachable and ready to help. If someone seems to need assistance, pausing your folding to approach and assist them keeps the shopping flow smooth. Handing out baskets to customers who are carrying products reduces friction and makes their experience easier. The action to avoid is focusing on tidying areas that are in disarray while you’re on this folding circuit; that can break your folding rhythm and divert attention from helping customers. Tidying is important, but it should be done in a moment that doesn’t interrupt service.