Which action demonstrates proper listening posture during a customer interaction?

• A. Take notes
• B. Nod to show you understand
• C. Turn your body toward the speaker
• D. Avoid eye contact

Answer: (C)

Turning your body toward the speaker signals active listening and engagement. When your torso faces the customer, it shows you’re focused on them, open to what they’re saying, and ready to respond. This posture reduces barriers, makes nonverbal cues easier to read, and helps build rapport, which is essential in a customer interaction.

Notes can be helpful for capturing details, but if you’re turning away to write or glancing down, it breaks eye contact and can feel like you’re not fully present. Nodding indicates understanding, but it’s strongest when your body is already oriented toward the speaker, reinforcing that you’re listening. Avoiding eye contact, on the other hand, signals disinterest and can erode trust.