What should you do if a customer asks for a receipt of $100 when they have only purchased $50 worth of items?

• A. Issue the $100 receipt
• B. Politely decline
• C. Offer a partial receipt for $50
• D. Consult a supervisor

Answer: (B)

The idea being tested is handling a request for fraudulent documentation and staying within honest, policy-based practice. A receipt must reflect what was actually bought and paid for. Issuing a receipt for $100 when only $50 worth of items were purchased would be false documentation and could create legal or policy problems for you and the store. So the best action is to politely decline the request to inflate the amount and instead provide the actual receipt for the $50 purchase. If there’s a legitimate reason the customer believes there’s a discrepancy (like missing items or a price error), you can offer to review the transaction or involve a supervisor for any approved exception, but the default, proper response is to avoid misrepresentation and handle with honesty.