What is the wording that describes cushion phrases?

• A. A phrase used to close a sale
• B. A phrase used to calm customers
• C. A phrase that precedes bad news to soften tough or sensitive questions
• D. A phrase that declares promotions

Answer: (D)

Cushion phrases are softening words used right before delivering a difficult or sensitive message to ease the impact and maintain rapport. They prepare the listener and show empathy, making tough news feel less abrupt.

The best description among these choices is a phrase that precedes bad news to soften tough or sensitive questions. That captures the key function: you lead into the difficult part with language that reduces defensiveness and preserves good communication.

Closing a sale and declaring promotions are different kinds of wording, and while cushion phrases can sometimes calm a conversation, their primary purpose is to cushion the moment that follows—delivering bad news or handling delicate topics.