No receipt is required for which scenario when processing returns?

• A. No receipt is always required
• B. No receipt is required with SM approval
• C. No receipt is required for any item with receipt
• D. No receipt is required only for sale items

Answer: (B)

Handling returns without a receipt is a controlled exception because a receipt normally links the return to a specific purchase. The only accepted scenario for skipping the receipt is when the Store Manager (SM) approves the exception. This supervisor approval acts as a check to verify eligibility through other means (like looking up the purchase in the system or confirming item details) while still protecting the store from potential misuse. That’s why this option is the best fit: it balances customer goodwill with accountability, allowing a no-receipt return only under managerial authorization. The other ideas—no receipt ever being allowed, or no receipt only when there’s a receipt, or only for sale items—don’t align with typical policy controls and would either weaken accountability or contradict how returns are generally verified.