If a nearby store has three units left for the item, what is the correct approach before directing the customer there?

• A. Direct customers to the nearby store without phoning the store first.
• B. Suggest a backorder in order to increase your store's sales.
• C. Do nothing since it will not contribute to your store's sales.
• D. Contact and explain situation to other store before directing the customer to that store.

Answer: (D)

Coordinating with the other store to confirm stock before directing the customer is the best approach. By calling ahead, you can verify there are indeed three units available, see if they can hold or transfer one for the customer, and share any pickup or transfer instructions. This gives the customer a clear, reliable plan and prevents wasted trips or frustration from arriving at a store that can’t fulfill the request.

Directing the customer without checking risks overpromising or misinforming them about availability, which can damage trust. A backorder suggestion isn’t appropriate when stock is actually available but not yet confirmed, and doing nothing misses a chance to assist.