Before guiding customers to promoted items, which check should you perform?

• A. The actual flyer in hand.
• B. Campaign notifications.
• C. Check the available colors in the product handbook.
• D. There is no need to check anything beforehand.

Answer: (B)

Knowing current promotions is crucial when guiding customers to promoted items. Campaign notifications are the official source for this information, listing which products are on sale, the discount or offer, the promotion period, regional applicability, and any exclusions or conditions. By checking them, you ensure you're promoting items that are genuinely on promotion, you can explain the deal accurately, and you avoid misinforming customers about dates, prices, or eligibility. A flyer in hand might be outdated or differ by location, and a product handbook focuses on colors and specs rather than promotional terms, so it may not reflect the active deal. Skipping the check entirely would risk promoting something that's not on sale anymore.